Delete dashlane account
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It’s not like they can use these password they create with my email address, or somehow log into any of my accounts. This is not on our road-map right now, but it certainly does not mean we will not implement this process one day.Īt first I was upset and concerned and after thinking it through (and making sure I wasn’t missing something by talking to Bart), I realized that this doesn’t actually cause me any harm at all.
#Delete dashlane account verification#
I understand your concern however, and the fact that you would feel more comfortable having an email address verification process. You can delete it and re-create it, therefore our users’ security is guaranteed there.Īs a company with a patented security architecture, we work hand in hand with our head of security to ensure that our users are protected at all times. You are right in saying that email addresses are not verified upon account creation – but as owner of this email address, you own the Dashlane account as well. When provided, your account is created right away – we only prompt users to enter a “security code” when signing-in to their Dashlane account from a new device in order to verify their identity – unless Two-Factor Authentication was enabled for this particular Dashlane account. When creating a Dashlane account, you are asked to choose your email address and a Master Password. Because this step is missing from their process, someone was able to create an account using my email address. Dashlane does not ask for confirmation of your email address during creation of your account.
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You’ll notice that there’s a rather important (at least in my opinion) step missing here. Once you’ve created this login, you can begin creating passwords and storing them with the Dashlane service. When you create a Dashlane account, you give them your email address, and you create a master password. We went back and forth quite a bit over a few days and I determined that they have made a design decision with which I don’t really agree. He understood my concerns, he addressed them, and he was polite and professional. In parallel, I tweeted (and followed them so that they could Direct Message me). I suggested she escalate this to someone who could understand what I was trying to explain to her. I wrote back explaining yet again that I did not open the account and that I was concerned about how someone could create an account connected to my email address who was not me. It was pretty clear that this was a canned response, or else she didn’t read very clearly. Christine from Dashlane responded quite promptly, and explained that I could delete “my” account, but she cautioned me that I would not be able to use “my” Dashlane account if I deleted it, and that I would lose all of my data. I requested that the account be suspended and that they contact me to discuss the implications of this. I contacted them through their support email explaining the situation. This was odd, only because I did not open an account with Dashlane. It was a message from Dashlane, welcoming me to their password manager service.